The Majestic Theatre is not completely wheelchair accessible. There are no steps into the theatre from the sidewalk. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.

Access Ticket Information:
  • Performances for People With Hearing Loss:
    For information, please call: (212)-912-9770
    or click here.
  • To purchase, call at: (212) 239-6222 or outside the NY metro area, (800) 872-8997; TDD/TTY: (212) 239-2820 or TDD/TTY: (888)889-8587 or to order wheelchair or transfer arm locations select the Find Tickets button and click on the link in the “For Special-access Seating” section.
Accessibility by Seating Section:

Orchestra Location:
There are steps to the Orchestra beginning with row I. There are no steps to the designated wheelchair seating location. No steps to rows AA - H.

Mezzanine Location:
Located on 2nd level, up 3 flights (51 steps). Please Note: On the Mezzanine level, there are approximately 2 steps up/down per row. Entrance to Mezzanine is behind row G of the front Mezzanine.

Available at every stepped-row, except in the Mezzanine and Rear Orchestra, where handrails are only available on the far side aisles. Majestic Theatre Seating Chart with ADA Seats.

Assistive Listening System:

Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail or call: (212) 582-7678 to reserve in advance. Loop technology is also available at this theatre.

Audio Translation:

Phantom of the Opera offers the Audien™ translation system in French, Japanese, Portuguese and Spanish. Advance reservations are required. For more information go to


None available.

Pay Phone:

Located in the lobby. Accessible at 54".


A wheelchair accessible unisex restroom is located on the Main Level (no steps). Additional restrooms (not wheelchair accessible) are located up 42 steps (down 9 steps from Mezzanine). Also in the Lower Lounge - down 2 flights (19 steps).

Please Note:

This performance incorporates the use of live gun shots, strobe lighting, theatrical fog, smoke and pyrotechnics.

The Majestic Theatre New York